VastraHQ is operated by VastraHQ Labs Private Limited, a company incorporated under the Companies Act, 2013, based in Bhopal, Madhya Pradesh, India.
Support
For product support, billing, or general questions, email support@vastrahq.com.
You can also reach us on WhatsApp or by phone at +91 86020 53889.
Support hours: Monday to Saturday, 10:00 to 18:00 IST, excluding public holidays. We aim to reply to email within one working day.
Grievance Officer
Grievance Officer: Dimple Lulla, Director, VastraHQ Labs Private Limited — support@vastrahq.com, +91 86020 53889.
Content, takedown, and misuse complaints are acknowledged within 24 hours and resolved within 15 days. Privacy requests and billing complaints are acknowledged within 48 hours and resolved within 30 days.
Two removal clocks are shorter. Where an individual, or someone acting for them, reports content that exposes a private area, shows them in nudity or a sexual act, or depicts them by impersonation including in a morphed image, we act within 24 hours of the complaint and no court order is needed. Where we receive a valid court or government order requiring removal, we act within 36 hours of receiving it.
Our Privacy Policy (Section 17), our Terms of Service (Section 18) and our Refund & Cancellation Policy (Section 15) set out these commitments in full.
Registered Office
VastraHQ Labs Private Limited, H.NO. 19 AMALTAS COLON, PHASE -1 KOLAR ROAD, MP Bhoj Open University, Huzur, Bhopal- 462016, Madhya Pradesh, India (CIN: U62099MP2026PTC085704).