This Refund & Cancellation Policy explains how VastraHQ Labs Private Limited handles credits, payments, cancellations, and refunds for the VastraHQ service. It should be read together with our Terms of Service, in particular Section 5 (Credits, Demo Access, And Payments).
1. Prepaid Credits
VastraHQ operates on a prepaid, pay-per-generation model. Credits are purchased or allocated in advance and are consumed each time a generation request is submitted for processing.
Credits have no cash value, are non-transferable, and — once consumed on a successfully completed generation — are non-refundable, except where a refund is required by law.
2. Failed Generations
If a generation fails due to a system or service error, the credits for that request are automatically restored to your account. No action is required on your part, and no separate refund is issued because the credits themselves are returned.
3. Output Quality
Generated outputs are AI-created and may vary. We do not provide refunds or restore credits where a generation completes successfully but you are dissatisfied with the result (for example, styling, likeness, framing, or fidelity preferences).
Several generation types include in-product regeneration options; the current free-regeneration allowances and credit rates are shown in the app.
4. Duplicate Or Failed Payments
If you are charged more than once for the same purchase, or a payment is captured but the corresponding credits are never added to your account, contact us at thevastrahq@gmail.com with your payment reference.
Once we verify the issue, the affected amount is refunded to the original payment method, typically within 5–7 business days.
5. Digital Delivery / Fulfilment
VastraHQ delivers digital goods only. On confirmation of payment, credits are provisioned to your account automatically, typically within a few minutes. There is no physical product and no physical shipment.
If credits are not reflected in your account within a reasonable time after a confirmed payment, contact us at thevastrahq@gmail.com.
6. Statutory Rights
Nothing in this policy limits or excludes any rights you may have under applicable Indian consumer-protection law. Those statutory rights are unaffected by this policy.
7. Grievance / Contact
For refund requests, billing questions, or complaints, contact:
Grievance Officer: Dimple Lulla, Director, VastraHQ Labs Private Limited — thevastrahq@gmail.com
VastraHQ Labs Private Limited, registered office at H.NO. 19 AMALTAS COLON, PHASE -1 KOLAR ROAD, MP Bhoj Open University, Huzur, Bhopal- 462016, Madhya Pradesh, India (CIN: U62099MP2026PTC085704).