Terms of Service · VastraHQ

By creating an account, you agree to these Terms of Service ("Terms"). If you are agreeing on behalf of a business, you confirm that you are authorised to bind that business.

VastraHQ is an AI content-generation service operated by VastraHQ Labs Private Limited, a company incorporated under the Companies Act, 2013, with registered office at H.NO. 19 AMALTAS COLON, PHASE -1 KOLAR ROAD, MP Bhoj Open University, Huzur, Bhopal- 462016, Madhya Pradesh, India (CIN: U62099MP2026PTC085704).

1. Summary

This summary is for convenience only. The numbered sections that follow are the agreement, and they govern wherever the summary is shorter or simpler than the detail.

You upload photographs of your garments. We generate model images, catalogue images, and short videos from them using AI.
You keep ownership of what you upload. We do not use your content to train generative AI models, and we do not permit our AI providers to (Section 5).
The outputs are yours to use commercially, including to resell. They are AI-generated, so review them before you publish them.
You pay in advance with credits. Credits do not expire. A credit is used when you submit a generation; if that generation fails because of a system or service error, the credits come back automatically.
Prices are in Indian Rupees. We are not registered for Goods and Services Tax, so no such tax is added and our receipts are not tax invoices.
You must have the right to upload every photograph you send us, including the rights of any person shown in it. You must not upload a photograph of a person under 18.
If something goes wrong, write to support@vastrahq.com. We acknowledge every complaint within 24 hours. We resolve complaints about content, takedowns, or misuse of the service within 15 days, and privacy requests and billing complaints within 30 days.

2. The Service

VastraHQ lets fashion businesses upload garment photographs and generate AI-created images, catalogues, and videos for business use. The service is generally available and continues to evolve: we may add, change, or discontinue features.

We may also produce content for you as a managed service under a separate written quotation. Section 13 explains how those engagements are governed.

3. Who May Use VastraHQ

You must be at least 18 years old and authorised to act for the business whose garments, products, or content you upload.

You confirm that you have the right to upload and process every image, garment photograph, brand asset, logo, or other content you provide to VastraHQ.

You must not upload a photograph depicting a person under 18. Children's and babywear garments must be uploaded unworn, as flat-lay or mannequin photographs. VastraHQ does not generate depictions of people under 18, and the model personas described in Section 6 are adults.

4. Your Organisation And Your Team

VastraHQ is organisation-first. Your business data — garments, generations, credits, purchases, and settings — belongs to your organisation rather than to an individual login. When you sign up we create an organisation for you.

Any user who is part of your organisation can spend that organisation's credits and can see the content and generated outputs belonging to it. We do not currently offer per-user permission levels, so you are responsible for who you admit to your organisation and for what they do with it.

5. Your Content

You keep ownership of the photographs, images, product information, and other content you upload.

You grant VastraHQ a non-exclusive, worldwide, royalty-free licence — sublicensable to our hosting, storage, AI-infrastructure, payment, email, and support providers solely for the purposes in this paragraph — to host, store, copy, back up, transmit, re-encode, adapt, create derivative works from, and display your uploaded content, in each case solely to: (a) operate, secure, support, debug, and provide the service to you; (b) generate the outputs you request, including by transmitting your content to the AI-infrastructure providers named in our Privacy Policy, which may process it outside India; (c) detect, investigate, and act on abuse and breaches of Section 14; and (d) comply with law and respond to a report or order under Section 18. This licence continues for so long as your content remains in our systems, including in routine backups after you have asked us to delete it, and, to the extent needed to establish, exercise, or defend a legal claim, after your account ends.

AI training. We do not use your uploaded content, or the outputs generated from it, to train, fine-tune, or improve any generative AI model — ours or a third party's — and our agreements with our AI-infrastructure providers do not permit them to use your content to train their models. We may use your content to operate, evaluate, and improve the non-generative classification and safety systems that route and screen generations, and to investigate abuse. If we ever want to use your content to train a generative model, we will ask you first and will not do it without your separate, express consent. Section 4 of our Privacy Policy says the same thing in the same words.

You are responsible for ensuring that your uploads do not infringe anyone else's rights and do not include people, models, celebrities, or private individuals without the required consent. You will obtain and retain, for three years, written consents and model releases for every person depicted in your uploads, and will provide copies within seven days of our written request.

We do not pre-screen the content you upload or the outputs we generate, and we do not undertake to monitor them. We act on reports made under Section 18.

6. Generated Outputs

VastraHQ generates images, catalogues, videos, captions, and other creative outputs based on your uploads and your choices in the app. All outputs are generated by artificial intelligence.

As between you and VastraHQ, VastraHQ grants your organisation a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, and sublicensable licence to use, reproduce, adapt, modify, distribute, publicly display, communicate to the public, and commercially exploit (including by resale) the outputs generated from your inputs, in all media whether now known or later devised, for the full term of any rights subsisting in them and all renewals, revivals, and extensions.

In addition, to the extent any copyright or other intellectual-property right subsists in an output and would otherwise vest in VastraHQ, VastraHQ assigns that right to your organisation with effect from the moment the output comes into existence, for the full term of copyright and all renewals, revivals, and extensions, throughout the world, for all media now known or later devised. Section 19(4) of the Copyright Act, 1957 shall not apply to this assignment, and no reversion arises from non-exercise. VastraHQ waives, and will procure the waiver of, all moral rights in the outputs to the fullest extent permitted by law.

The rights granted by this section are subject only to Section 19A (Withdrawal of an output).

Please note these important caveats:

Accuracy. Generated outputs are AI-created and may contain errors, distortions, or inaccuracies. You are responsible for reviewing all outputs before using them publicly or commercially. We build the service to reproduce your garment faithfully, and that is what we sell; because outputs are AI-generated we cannot guarantee that every output is pixel-accurate, and we do not guarantee legal clearance, marketplace acceptance, or commercial performance. If a generation does not reproduce your garment recognisably, tell us at support@vastrahq.com and we will regenerate it or restore your credits.
Copyrightability. AI-generated outputs may not be eligible for copyright or other intellectual-property protection under applicable law, and we make no representation that they are.
Uniqueness. Similar inputs may produce similar outputs for other customers. Our scene themes, poses, and AI model personas are shared library assets available to every customer, and no theme, pose, or model persona is reserved exclusively to one organisation. We do not guarantee that your outputs are unique.
AI-generated, synthetic models. All human models depicted in outputs are generated by AI and are intended to be synthetic personas, not real individuals. Any resemblance to a real person is coincidental and unintended, and no depiction is an endorsement by any real person. You must not upload photographs containing real people (including garments worn on a person) without their consent, and you remain responsible for any third-party likeness in your uploads (see Sections 3, 5, and 19).
Marketing summaries. Any short description of these rights on our website, pricing pages, or promotional materials is a summary written for readability. Where a summary and this section differ, this section governs.

7. AI Labelling And Provenance

Everything VastraHQ produces is synthetically generated, and we label it as such.

Generated still images (model images and catalogue images) carry an embedded, standard, machine-readable marker in the image file identifying them as created by a trained AI model. We are extending the same marking to video outputs, which do not carry it today.

That marker is metadata inside the file. It is not visible to a viewer, it is not tamper-proof, and it can be removed by ordinary image tools — removing or obscuring it is a breach of Section 14. We do not currently add a visible on-image label. Where the law that applies to VastraHQ requires a visible label or a durable provenance credential, we will apply it. Where the platform you publish on requires its own AI disclosure, applying that disclosure is your responsibility, and you must not present a VastraHQ output as an unedited photograph of a real person or of a real garment being worn by one.

8. Credits And Payments

VastraHQ works on a prepaid, pay-per-generation model. You buy credits in packs, and submitting a generation request consumes credits. Current pack prices, pack contents, promotional bonuses, free-regeneration allowances, and the credit cost of each generation type are shown in the app and at checkout, and those terms form part of these Terms when you buy. If a price or credit amount is displayed in obvious error, we may decline or cancel the order and will refund in full any amount you have paid; we will not rely on this to change a price you were correctly shown. We may also provide free, trial, promotional, or manually allocated credits.

Credits do not expire. Credits in your account are not forfeited by the passage of time or by account inactivity, and they remain available until you use them. Credit packs are one-time purchases: there is no subscription, no renewal, and nothing to cancel.

Credits are redeemable only for VastraHQ's own services. They have no cash value, cannot be transferred or exchanged, cannot be withdrawn as money, and cannot be used to pay anyone other than VastraHQ.

Credits are consumed when a generation request is submitted for processing, not when it finishes. If a generation fails because of a system or service error, the credits for that request are restored to your organisation's balance automatically and you do not need to ask. If a request delivers only part of what you asked for, we treat the whole request as failed and the full credit charge for it is restored — you are not charged pro-rata for a partial result. Credits are not refunded or restored where a generation completes successfully and the result simply reflects a preference of yours about styling, likeness, or framing; where an output does not reproduce your garment recognisably, Section 6 applies and we regenerate it or restore the credits.

Free regenerations. Hero (model image) generations currently include one free regeneration per garment. The allowance is cyclic and per garment, not per account: paying for a regeneration replenishes the free slot, so a paid regeneration is followed by another free one. Catalogue and reel generations currently carry no free-regeneration allowance. The allowances in force are shown in the app and may change for future generations.

Payments are processed by our payment provider, Razorpay. Prices are in Indian Rupees. VastraHQ Labs Private Limited is not currently registered under the Goods and Services Tax. No GST is charged on top of the displayed price, and the receipts we issue are not tax invoices but bills of supply. Because we are not registered, you cannot claim input tax credit on purchases from us. We review our registration position periodically; if we become registered, we will disclose it here and apply the applicable tax to future purchases.

Where a first-purchase or other promotional bonus is offered, it is granted once per organisation, once per person, and once per payment instrument; we may change or withdraw it for future purchases, and it is not reinstated if the qualifying purchase is refunded.

Duplicate charges, payments captured where credits were not provisioned, and delays in provisioning are dealt with in our Refund & Cancellation Policy.

9. Changes To Prices And Packs

We may change prices, pack contents, credit rates, and promotional offers. Any change applies only to future purchases.

Where we change prices or credit terms in a way that materially affects you, we will give at least 30 days' notice in the app and, where we hold a working email address for you, by email, before the change takes effect. We may also change the number of credits a generation type costs, on the same notice. We will never expire your credits, and we will never reduce the rupee amount you paid for them. If a change to generation pricing materially disadvantages you, you may close your account before it takes effect and Section 12 will apply to your unused balance. A promotional bonus that you have not yet claimed is governed by the terms of that promotion and may be withdrawn for the future.

10. Daily Spend Limits

To protect against abuse, error, and runaway spend, we apply a daily limit on how many credits an organisation can spend. The current default limit is 100 credits per organisation per day.

A generation that would take your organisation past the limit is declined; a smaller generation may still succeed on the same day. The limit resets at the start of the next day (UTC). No credits are consumed by a declined request, and no credits are forfeited. Credits restored after a failed generation do not restore that day's limit.

We may raise the limit at any time. We will not reduce it below the limit in force when you bought your credits without at least 30 days' notice in the app and, where we hold one, by email — except temporarily and for as long as necessary to respond to a security incident, a payment dispute, suspected abuse, or a provider outage, in which case we will tell you why and restore it as soon as we can. If a temporary reduction prevents you from using credits you have bought, you may ask us for a refund of the unused balance under Section 12. If your business needs a higher limit, write to us at support@vastrahq.com.

11. Refunds And Cancellation

Our Refund & Cancellation Policy explains when credits are restored, when money is returned, how long provisioning and refunds take, and how to raise a billing complaint. It forms part of these Terms. We charge no cancellation fee.

12. What Happens To Your Credits If Your Account Ends

Unused credits are not forfeited because time has passed or because you have not used the service.

If you close your account or ask us to delete your data, if we terminate your account under Section 23, or if we stop providing the service, we will refund the money you actually paid for the credits that remain unused at that time, in proportion to the unused balance. Credits you did not pay for — free, trial, promotional, and bonus credits — carry no monetary value, are treated as used first, and are not refundable. Credits granted to your organisation by us against a paid quotation or invoice are paid credits: they are refundable under this section like any other paid credits, and they do not expire.

Where you have bought credits at different prices, credits are treated as consumed in the order they were issued — credits you did not pay for first, then paid credits oldest first — and a refund of an unused balance is calculated at the price actually paid for the specific credits remaining.

The first-purchase bonus is granted once per organisation, once per person, and once per payment instrument. We may decline a refund, or reverse credits, where an account or organisation was created to obtain a promotional benefit more than once, or where the pattern of purchases and closures indicates abuse of this section.

If we terminate your account because you have materially breached these Terms, we may set off against your balance the loss that the breach actually caused us, and we refund the remainder. We do not forfeit an unused balance as a penalty.

We refund to the original payment method where that is still possible. Because credits do not expire, a balance may be older than our payment provider's refund window; in that case we will agree an alternative method with you, such as a transfer to a bank account you verify.

13. Managed Services And Quotations

We may agree to produce content for you as a managed service under a written quotation. Those engagements are separate from in-app credit purchases and are not paid for with credits.

Where you accept a quotation, the commercial terms of that quotation govern the engagement and prevail over these Terms on price, scope, cadence, plan, billing period, and delivery. Where a quotation is less favourable to you than these Terms or our Refund & Cancellation Policy on refunds, cancellation, or credit for undelivered work, these Terms and that policy prevail. These Terms continue to govern everything the quotation does not deal with, including intellectual property, warranties, liability, confidentiality (Section 20A), acceptable use, data protection, governing law, and dispute resolution. Sections 1 to 11 of our Refund & Cancellation Policy describe in-app credit purchases and do not apply to managed-service engagements; Sections 12 to 15 of that policy apply in full.

Unless your quotation says otherwise:

a quotation is valid for one week from its date;
fees are billed monthly in advance and are due on the date stated in the quotation. If a fee is not received within seven days of its due date we may suspend delivery until it is paid, and interest accrues on the overdue amount at 1.5% per month;
delivery runs at up to two finished videos per working day, with the first two delivered within two working days of our receiving your garment photographs and the remainder delivered in sequence at the same rate;
each deliverable includes one round of revision, requested within three working days of delivery. A deliverable is treated as accepted if no revision request is received within five working days;
cadence commitments are suspended for as long as we are waiting for your garment photographs, your feedback, or an approval, and for the duration of any force-majeure event under Section 24, and the delivery dates extend accordingly;
deliverables you do not use within a billing period are not carried over into the next period and are not refunded, but only where we were ready, willing, and able to deliver them within the agreed cadence. Where we fall short of that cadence, you are not charged for what we did not deliver, and you may choose a credit against the next period or a refund of that amount;
changes to a plan take effect from the next billing period;
where an engagement is fulfilled by allocating credits to your organisation, those credits are paid credits under Section 12: they do not expire and the no-carryover rule above does not apply to them.

Managed-service deliverables are paid work. They are not covered by any default marketing licence, and we will not use them in our own marketing without your written consent.

14. Acceptable Use

You must not use VastraHQ, or anything it produces, to create, upload, store, or distribute:

child sexual abuse material, or any sexual content involving a minor;
intimate or sexual imagery of a real person created or shared without that person's consent;
content that deceptively impersonates a real person, brand, or organisation, or that falsely depicts a real person as saying or doing something;
content that promotes hatred, harassment, violence, self-harm, or terrorism, or that targets a person or group with abuse;
content that is unlawful, defamatory, obscene, or fraudulent, or that infringes another person's intellectual-property, publicity, or privacy rights;
content that is deceptive about a product you are selling.

You must also not:

upload a photograph of a person under 18, or a photograph of any person without the consents you need;
remove, alter, obscure, or defeat any AI-provenance marker, watermark, metadata, or label embedded in an output, or present an output in a way that conceals that it was AI-generated;
attempt to circumvent, disable, or probe the safety filters of VastraHQ or of the AI providers behind it;
use VastraHQ or its outputs to develop, train, evaluate, or benchmark a competing AI generation model, product, or service;
resell, sublicense, rent, or provide third-party access to the VastraHQ service itself, or operate it as a service bureau for others. Reselling or commercially exploiting the outputs you generate is expressly permitted — that is what the service is for;
disrupt, reverse-engineer, overload, or scrape the service, or use it in any way that breaches applicable law.

VastraHQ runs on AI infrastructure provided by third parties, and your use of the service must also comply with those providers' prohibited-use policies. Where their rules are stricter than ours, theirs apply too.

15. Platform Rights

VastraHQ owns the platform, software, workflows, interface, model integrations, prompt systems, scene and pose libraries, AI model personas, branding, and related intellectual property. Nothing in these Terms transfers any of that to you.

You own your uploads, and you may use your generated outputs as described in Section 6.

16. Use Of Your Content In Our Materials

If your organisation has never completed a paid purchase, you grant VastraHQ a non-exclusive, worldwide, royalty-free, sublicensable licence, for as long as we choose to display them, to use and display outputs you generate in VastraHQ's marketing, demonstrations, case studies, and promotional materials, and to use your business name and logo to identify you in them.

Once your organisation makes a paid purchase, this licence ends for outputs generated after that purchase, and we will not use your uploaded content or your generated outputs in our marketing without your separate, express consent — including outputs generated with promotional or bonus credits, and including managed-service deliverables under Section 13.

You may opt out at any time by writing to support@vastrahq.com. We will stop using your content in new materials immediately and will remove it from materials we control within 30 days, except for copies already printed or distributed to third parties.

In all cases, we will not knowingly showcase content that appears to infringe a third party's rights, and we will respect a request to stop using your content going forward.

17. Our Access To Your Content

Authorised VastraHQ personnel may access your uploaded content, your generated outputs, and your account records in order to operate, support, debug, and secure the service, and to investigate a report or a suspected breach of these Terms.

Access through our internal console is restricted to a named allow-list, and every access through it is recorded in an audit log. Your contact details are masked by default there, and revealing one is a separate, separately audited action. Through that console an operator can, in addition to viewing: archive a garment, re-run a generation for you (which can charge your organisation's credits), reconcile a stuck generation, adjust your credit balance, and change your organisation's limits. The console offers no bulk export of your content and no way to edit the content itself.

A narrow set of engineering staff can also reach production systems directly for incident response, migration, and operational maintenance. That access is not routed through the console and is not written to the same audit log. Section 13 of our Privacy Policy describes both routes in more detail.

18. Reporting Content, Takedowns, And Grievance Redressal

If you believe that content on VastraHQ infringes your intellectual-property or other rights, or breaches Section 14, write to support@vastrahq.com with a description of the work or right concerned, the material complained of, and your contact details.

Our Grievance Officer is Dimple Lulla, Director, VastraHQ Labs Private Limited, contactable at grievance@vastrahq.com or +91 86020 53889.

We acknowledge every complaint within 24 hours of receiving it and resolve complaints about content, takedowns, or misuse of the service within 15 days. Privacy requests and billing complaints are answered within 30 days, as Section 17 of our Privacy Policy and Section 15 of our Refund & Cancellation Policy set out.

If an individual, or someone acting on their behalf, complains to support@vastrahq.com that content on VastraHQ exposes a private area of that individual, shows them in full or partial nudity or in a sexual act, or depicts them by impersonation including in a morphed image, we will take all reasonable and practicable measures to remove or disable access to that content within 24 hours of receiving the complaint. No court order is needed for us to act on such a complaint.

Where we receive a valid order from a court or an authorised government agency requiring removal of material, we act on it as expeditiously as possible and in any event within 36 hours of receiving the order.

At least once a year we will remind you, in the app and where we hold a working email address for you by email, of these Terms, our Privacy Policy, and our acceptable-use rules, and of the consequences of not complying with them.

We may remove content, decline a request, or suspend an account in response to a report. VastraHQ creates the outputs generated for you, and we do not claim intermediary status in respect of them. We follow the notice, grievance, and takedown practices described above as a matter of contract and good practice, and, where we host content you have uploaded, as an intermediary under the Information Technology Act, 2000.

19. Indemnity

You will indemnify and hold harmless VastraHQ Labs Private Limited and its directors, officers, and employees from any third-party claim, demand, loss, liability, or expense (including reasonable legal fees) arising from or relating to: (a) content you upload; (b) your use of generated outputs, other than a claim that an output, in the unmodified form we delivered it and used within Section 14, infringes a third party's rights; (c) your breach of these Terms; or (d) your violation of any law or any third-party right, including intellectual-property, publicity, or privacy rights.

Your total liability under this section is limited to the greater of the fees you paid to VastraHQ in the 12 months before the claim and ₹5,00,000, except for claims arising from content you uploaded in breach of Sections 3, 5, or 14, which are uncapped.

VastraHQ will indemnify you against a third-party claim that an output, in the unmodified form we delivered it, infringes that party's copyright or personality rights, provided you used it in accordance with Section 14 and complied with Section 19A. VastraHQ's liability under this indemnity is subject to the cap in Section 22.

Procedure. The indemnified party will notify the indemnifying party promptly in writing, will not settle or admit liability without the indemnifying party's prior written consent (not to be unreasonably withheld), will give the indemnifying party sole conduct of the defence and settlement on request, and will provide reasonable assistance at the indemnifying party's cost.

19A. Withdrawal Of An Output

If we notify you that a specific output must be withdrawn because of a third-party rights claim, a court or government order, or a safety concern, you will stop using it, remove it from the channels you control, and use reasonable efforts to have it removed from channels you do not control, in each case within seven days of our notice.

We will restore the credits that generated it and, where you have paid for its distribution, discuss a reasonable make-good with you.

This section survives termination and is the only circumstance in which the rights granted in Section 6 are qualified.

20. Privacy

Our handling of personal data and uploaded content is described in our Privacy Policy, which forms part of these Terms.

20A. Confidentiality

Each party will keep confidential all non-public information disclosed by the other in connection with the service — including your uploaded content, your generated outputs, your unreleased designs and collection plans, your pricing, and VastraHQ's prompt systems, model configurations, and non-public technical information — will use it only to perform this agreement, and will protect it with at least reasonable care.

This does not apply to information that is or becomes public without breach, was lawfully known before disclosure, is independently developed, or must be disclosed by law or a valid order (in which case the disclosing party will be notified where lawful).

These obligations continue for three years after the account ends, and indefinitely for your uploaded content and generated outputs. Nothing in this section restricts the access described in Section 17 or the licences granted in Sections 5 and 16.

20B. Data Processing

Where your uploaded content contains personal data of any individual, you are the Data Fiduciary for that data and VastraHQ is your Data Processor. This section is the contract required before a Data Fiduciary may engage a processor.

Instructions. We process that data only to provide the service and on your documented instructions, which these Terms constitute, and as required by law.
Personnel. Our personnel who may access it are bound by confidentiality and are limited to the routes described in Section 17.
Sub-processors. Our current sub-processors are listed in Section 7 of our Privacy Policy. We will update that list and give notice in the app at least 14 days before adding one; if you object, you may terminate and Section 12 applies to your unused balance.
Assistance. We will assist you, at your reasonable cost, in responding to a data-principal request and in meeting your own security, breach-notification, and consultation obligations.
Breach. We will notify you without undue delay after becoming aware of a breach affecting your data, with the particulars you need to meet your own obligations.
Deletion. On termination we delete your content as described in Section 10 of our Privacy Policy.
Records and audit. We will make available the information reasonably needed to demonstrate compliance with this section and, no more than once a year, respond to a reasonable written audit questionnaire.

21. Disclaimer

The service is provided on an "as is" and "as available" basis. We build the service to reproduce your garment faithfully, and that is what we sell. Because outputs are AI-generated, we do not promise uninterrupted access, error-free results, pixel-accurate reproduction, or fitness for a particular purpose, and you should review outputs before publishing them. If a generation does not reproduce your garment recognisably, tell us at support@vastrahq.com and we will regenerate it or restore your credits. We may change, add, or discontinue features.

We maintain routine backups of our systems, but we do not guarantee that any particular file, output, or account record can be recovered. Please keep your own copies of anything important to you; Section 23 describes the window in which you can retrieve your content when an account ends.

22. Limitation Of Liability

Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, gross negligence, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Subject to that, and to the maximum extent permitted by law, VastraHQ will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages.

Where liability is not excluded, VastraHQ's total aggregate liability for all claims arising out of or relating to the service is limited to the greatest of (a) the total fees you paid to VastraHQ in the 12 months before the event giving rise to the claim, (b) the total fees you paid to VastraHQ for credits that remained unused at that time, and (c) ₹25,000.

The exclusion of loss of profit above does not apply to a claim arising from our breach of Section 5 (no AI training on your content), Section 20A (confidentiality), or Section 16 (use of your content in our materials); and for such a claim the cap is the greater of the fees you paid in the 24 months before the claim and ₹5,00,000.

Nothing in this section limits any right or remedy you have under applicable Indian consumer-protection or data-protection law, including section 43A of the Information Technology Act, 2000.

23. Suspension Or Termination

We may suspend or terminate access if we reasonably believe you have violated these Terms, misused the service, created legal risk, or used the service in a way that harms VastraHQ or others. Where it is practical and lawful to do so, we will tell you why and give you an opportunity to put it right before terminating.

You may stop using VastraHQ and ask us to close your account at any time by writing to support@vastrahq.com.

When your account ends, whether you close it or we terminate it, we keep your uploaded content and generated outputs available for you to retrieve for 30 days before deleting them — unless we must remove them sooner by law or under an order described in Section 18, or unless you ask us to delete them immediately. Where we suspend or terminate an account, we will tell you how to retrieve your content.

Section 12 governs what happens to unused credits when an account ends, whichever of us ends it.

24. General

If any provision of these Terms is found unenforceable, the rest remain in effect. These Terms, together with the Privacy Policy, the Refund & Cancellation Policy, and any quotation you accept, are the entire agreement between you and VastraHQ regarding the service. Our failure to enforce a provision is not a waiver of it.

Survival. Sections 5, 6, 12, 15, 16, 19, 19A, 20A, 20B, 21, 22, 24, and 26 survive termination or expiry of these Terms.

Force majeure. Neither party is liable for a delay or failure caused by an event beyond its reasonable control, provided it notifies the other promptly and uses reasonable efforts to resume. Delivery commitments, including the managed-service cadence in Section 13, are suspended for the duration of the event and extend accordingly. This does not excuse any obligation to pay money already due, and if the event continues for more than 30 days either party may terminate and Section 12 applies to any unused credits.

Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or restructuring, provided the assignee agrees in writing to be bound by these Terms and our Privacy Policy, and your organisation's credits, unused balance, and content transfer to it unchanged. If you do not wish to continue with the assignee, you may close your account and Section 12 will apply.

25. Changes To These Terms

We may update these Terms from time to time. For material changes — including changes to prices, credit terms, limitations of liability, or dispute resolution — we will give at least 30 days' notice in the app and, where we hold a working email address for you, by email, before they take effect. Clarifications, typographical corrections, and changes required by law may take effect immediately.

A material change takes effect for you when you next sign in on or after the effective date and accept it, and we will ask you to accept it before you continue. Continuing to use the service without accepting a material change does not make it binding on you.

A change to these Terms never expires credits you have already purchased and never reduces the rupee amount you paid for them. Changes to prices, and to the number of credits a generation type costs, are governed by Section 9 — including the 30 days' notice and the right to close your account and take a refund under Section 12 if a change to generation pricing materially disadvantages you.

If you do not accept a material change, you may stop using the service and close your account before it takes effect, and Section 12 will apply to any unused credits.

Previous versions of these Terms are archived and available on request from support@vastrahq.com.

26. Governing Law And Dispute Resolution

These Terms are governed by the laws of India.

Nothing in this section takes away any right you may have to approach a consumer forum or any other authority under the Consumer Protection Act, 2019 or other applicable law, and we do not ask you to give up any statutory remedy or forum. Nothing in this section applies to a dispute that cannot lawfully be referred to arbitration, including a consumer dispute under that Act.

We would like to resolve any dispute informally first. Write to support@vastrahq.com and we will try to settle it with you within 30 days.

Claims where the total amount in dispute is ₹1,00,000 or less are not referred to arbitration and may be brought in any court or consumer forum of competent jurisdiction.

For any other dispute arising out of or in connection with these Terms, the dispute will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, conducted in English, with its seat at Bhopal, Madhya Pradesh, India. The sole arbitrator will be appointed by agreement between the parties within 30 days of a written notice of arbitration and, failing agreement, by the Mumbai Centre for International Arbitration under its rules. Each party bears its own costs. VastraHQ pays the arbitrator's fees in full where the amount in dispute is ₹5,00,000 or less; above that the parties share those fees equally, unless the arbitrator directs otherwise. Subject to that arbitration agreement, the courts at Bhopal, Madhya Pradesh, India have exclusive jurisdiction.

27. Contact

For support, legal, or terms-related questions, contact support@vastrahq.com or call +91 86020 53889 (Monday to Saturday, 10:00 to 18:00 IST).

Grievance Officer: Dimple Lulla, Director, VastraHQ Labs Private Limited — grievance@vastrahq.com

VastraHQ Labs Private Limited, registered office at H.NO. 19 AMALTAS COLON, PHASE -1 KOLAR ROAD, MP Bhoj Open University, Huzur, Bhopal- 462016, Madhya Pradesh, India (CIN: U62099MP2026PTC085704).